Community Guidelines

1. Why We Have Guidelines

DockSpare works because Yacht Users and Suppliers trust the people on the other side of a transaction. These Guidelines describe the behavior we expect, on top of the legal baseline set by our Acceptable Use Policy. Where the AUP tells you what's prohibited, this document is about what good looks like.

2. For Everyone

• Be honest about who you are, your vessel or business, and what you're offering or requesting.
• Respond to messages and RFQs in a reasonable time, even if the answer is "no" or "not right now."
• Treat the other party the way you'd want to be treated if the roles were reversed — professionalism matters even when a deal doesn't close.
• Assume good faith first; most delays and miscommunications in marine logistics are not personal.

3. For Yacht Users

• Give Suppliers accurate vessel, delivery, and timing details — bad information wastes everyone's time and can create real logistical problems at a dock or marina.
• Only send an RFQ or place an Order you genuinely intend to follow through on.
• If your plans change (different port, different date), let the Supplier know as early as you can.

4. For Suppliers

• Quote prices and lead times you can actually honor, and flag it immediately if something changes after a quote is accepted.
• Keep your listings, categories, and service areas current — an inaccurate listing wastes a Yacht User's time and reflects poorly on the whole marketplace.
• Deliver what was agreed. If you can't, communicate proactively rather than going silent.

5. Reviews & Ratings

Reviews should reflect a genuine transaction you were actually party to. Don't write, solicit, or incentivize a review that doesn't reflect a real experience, and don't retaliate against a counterparty for leaving an honest negative review. Fake or incentivized reviews are also a violation of our Acceptable Use Policy.

6. Messaging Etiquette

Keep in-app messages focused on the Order or RFQ they're attached to. Unsolicited marketing, repeated follow-ups after a clear "no," and off-topic messages are discouraged and, if excessive, may be treated as harassment under the AUP.

7. Reporting an Issue

If another user's conduct falls short of these Guidelines — or crosses into a violation of the Acceptable Use Policy — report it to us using the contact details below. Tell us which account and transaction it relates to.

8. Consequences

A one-off shortfall against these Guidelines usually won't result in enforcement action on its own — we look at patterns. Conduct that also breaches the Acceptable Use Policy is handled under that policy's enforcement process, up to and including account suspension.

9. Contact

Questions or reports related to these Guidelines can be sent to legal@dockspare.example.